Welcome to ELXChatBot.ai. These Terms and Conditions outline the rules and regulations for using our website, platform, products, and services. By accessing or using ELXChatBot.ai, you agree to be bound by these Terms. If you do not agree, you must stop using the Service.
1. Definitions
- Service refers to the ELX ChatBot platform, website, software, applications, integrations, and related tools
- Company, we, our, and us refer to ELXChatBot.ai which is part of EchoLogyx Ltd (Company Registration number 11338720, Registered in England, United Kingdom)
- User, you, and your refer to the individual or organization accessing or using the Service
- Subscription refers to any paid plan or usage package offered by the Company
2. Acceptance of Terms
By using the Service, you confirm that:
- You are at least 18 years old
- You have the authority to enter into these Terms
- You agree to comply with all applicable local laws and regulations
If you are using the Service on behalf of a business, you represent that you are authorized to accept these Terms on its behalf.
3. Description of Service
ELXChatBot.ai is a SaaS platform that provides AI powered chatbot solutions for eCommerce stores and business websites. Features may include automated customer support, product recommendations, analytics, integrations, and real time order status capabilities.
We reserve the right to update, modify, or discontinue features at any time.
4. Account Registration
To access the Service, you may need to create an account. You agree to:
- Provide accurate and complete information
- Keep your login credentials confidential
- Accept responsibility for all activity under your account
We are not liable for any loss resulting from unauthorized use of your account.
5. Subscription Plans and Payments
Some features require a paid subscription. By purchasing a subscription, you agree to:
- Pay all applicable fees
- Provide valid billing information
- Allow recurring charges unless you cancel prior to renewal
We may modify pricing at any time. If pricing changes, we will notify active users in advance.
Refunds
Refunds are not guaranteed and are handled based on our Refund Policy.
6. Acceptable Use
You agree not to use the Service to:
- Engage in unlawful or fraudulent activity
- Distribute harmful, offensive, or copyrighted material without permission
- Interfere with system integrity or security
- Exceed usage limits defined by your subscription
- Reverse engineer, copy, or attempt to access the source code
We may suspend or terminate access if we determine that these rules have been violated.
7. User Content
You are responsible for all content you submit, upload, integrate, or generate through the Service. You confirm that you have the rights to use this content.
You grant us a limited license to store, process, and transmit your content solely for the purpose of delivering the Service.
8. Data Privacy and Security
Our handling of personal data is governed by our Privacy Policy.
We use industry standard measures to protect your data, but we cannot guarantee absolute security.
You are responsible for maintaining the security of your own systems and credentials.
9. Third Party Integrations
The Service may integrate with third party platforms such as Shopify, Magento, WooCommerce, BigCommerce, and others.
We are not responsible for:
- The actions or failures of third party platforms
- Loss of data due to third party changes or outages
- Issues caused by incompatible or altered APIs
Your use of third party integrations is subject to their own terms.
10. Intellectual Property
All software, trademarks, branding, design, and documentation associated with ELXChatBot.ai are the property of the Company or our licensors.
You may not:
- Copy
- Modify
- Distribute
- Sell
- Create derivative works
without written permission.
Your use of the Service does not transfer any ownership rights.
11. Service Availability
We strive to keep the Service available at all times but do not guarantee uninterrupted or error free operation.
Planned or emergency maintenance may cause downtime. We are not liable for losses caused by service interruptions.
12. Termination
We may suspend or terminate your access if:
- You violate these Terms
- You fail to pay subscription fees
- Your actions pose security or legal risks
You may terminate your account at any time by contacting support.
After termination:
- Your access is removed
- Your data may be deleted after a reasonable retention period
13. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis. We make no warranties regarding:
- Availability
- Accuracy
- Reliability
- Fitness for a particular purpose
- Non infringement
Use of the Service is at your own risk.
14. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim will not exceed the amount paid by you during the past 12 months
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for data loss, business interruption, or loss of profits
Some jurisdictions do not allow these limitations, so they may not apply to you.
15. Indemnification
You agree to indemnify and hold the Company harmless from any claims, damages, losses, or expenses arising from:
- Your misuse of the Service
- Your content or data
- Your violation of these Terms
16. Governing Law
These Terms are governed by the laws of England.
Any disputes must be resolved in the courts located in that jurisdiction.
17. Changes to Terms
We may update these Terms at any time.
The updated version will be posted on this page with the revised date.
Continued use of the Service means you accept the updated Terms.
18. Contact Information
If you have questions about these Terms, please contact us at:
ELXChatBot.ai
Website: https://www.elxchatbot.ai
Email: support@elxchatbot.ai