Built for Instagram business accounts badge iconBuilt for Instagram business accounts

Every DM.
Answered Instantly.

ELX Chatbot connects to your Instagram business account and answers direct messages with the same AI and knowledge base that powers your chat widget — day or night.

ELX AI Chatbot answering Instagram direct messages instantly from the inbox
No code required
Connect account
Replies 24/7

Trusted by Leading Brands Worldwide, Turning Customer Conversations into Revenue

  • Hook and Loop logo
  • Chinti & Parker logo
  • Cocoweb logo
  • Electric Ride On Cars logo
  • Zuko logo
  • Sanoblasting logo
  • PSC logo
  • JMAC logo
  • C2O logo
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ELX Chatbot connected to Instagram business accounts with AI replies on

Same chatbot, now answering your DMs.

People message your Instagram business account right after they see something they want. ELX Chatbot answers in seconds with the product details they're asking for, and drops every conversation into the same dashboard your team already uses for website chat.

  • Direct messages answered without anyone watching them
  • The same knowledge base as your chat widget
  • Every account you manage, connected in one place
  • Instagram and website chats side by side in one view

24/7

DMs answered, day or night

Direct messages answered instantly

100%

Direct messages answered instantly

AI replies on or off, per account

1-click

AI replies on or off, per account

Everything You Need to Answer
Instagram Automatically

ELX Chatbot replies to every direct message on the accounts you choose — using the same knowledge base that already answers your website chat.

Your DMs, answered

Direct messages get the same instant replies as chat.

Answers that sell

Product recommendations straight from your catalogue.

Control per account

Turn AI replies on or off for each account, independently.

One view for every chat

Conversations sit beside your website sessions.

Same knowledge base

It already knows your products and policies.

Status at a glance

See connected accounts, right from your dashboard.

Speaks their language

Detects and replies in the customer's own language.

Take over anytime

Join any conversation right from your dashboard.

ELX Chatbot
+
Instagram

Keep your Instagram account.

Add AI automation.

No new inbox to watch.

Connect Your Business Account
in Four Simple Steps

No developer, no API keys — sign in with your business accounts. Replies start the moment you switch them on.

1

Create Account

Sign up, create your chatbot workspace, and complete the initial setup in just a few clicks.

Create account mockup
2

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Install script mockup
3

Connect Instagram

Sign in with Meta and choose the Instagram business accounts you want your chatbot to answer.

Connect Instagram accounts mockup
4

Turn on AI replies

Flip the toggle for each account. Replies start immediately when connected and AI reply is on.

Turn on AI replies mockup

See How ELX Chatbot Answers Your Instagram

Follow one customer conversation from the first message to the reply — answered in seconds, without anyone opening the app.

A customer sends a DM

They message your account after seeing a product.

Customer sending an Instagram DM mockup

ELX Chatbot reads it

The same AI and knowledge base that powers your chat widget.

ELX Chatbot reading an Instagram message mockup
Instagram

A reply goes out

Sent from your business account, in seconds, day or night.

Instagram reply sent from the business account mockup

Your team can take over anytime

Every conversation appears in your Inbox, ready for a human to step in.

Instagram conversations in the ELX inbox mockup

Every message answered in seconds — and your team only steps in when they choose to.

What Our Customers SayHeading decoration

Trusted by brands worldwide, ELX Chatbot helps businesses engage, support, and convert customers seamlessly

The time and effort their team invests is second to none

ELX Chatbot has been a fantastic product to work with. Setup is simple and easy to follow, automatically syncing your stores product base for use by the bot. The backend allows for flexibility in design and functionality. Your bot can be easily trained and tested to make sure you are getting the right responses out of the chat. If something isn't available or working quite right, their expert team is always available, taking your ideas into consideration and implementing changes or fixes with ease. The amount of time and effort their team is willing to invest in your business's needs is second to none. I recommend this app to anyone looking for an entry point into hosting your own live chat in tandem with automatic replies.

PU

Peter U.

Director of Website

Petroleum Service Company

The customer service has been exceptional from day one

We've been using ELX Chatbot for the past six months, and it has been a great addition to our website. The team at ELX Chatbot has been incredibly helpful throughout the onboarding process and provided excellent guidance in training and optimizing our chatbot. The chatbot has been a great tool for assisting our customers with their questions, helping them find the right products on our website, and improving the efficiency of our customer support. The customer service has been exceptional from day one. The team is always responsive, knowledgeable, and genuinely interested in helping us get the most out of the chatbot. We highly recommend ELX Chatbot to any business looking for an AI chatbot backed by outstanding support.

NT

N. T.

Customer experience

Cocoweb.com

ELX Chatbot has completely transformed how we support our customers

We're now able to offer 24/7 assistance, answering both simple and in-depth product questions - even while we're offline. Customers are getting the information they need instantly, which means more confident buying decisions and fewer missed opportunities. The seamless integration with our site search has made the experience even more intuitive. On top of that, their intuitive dashboard and analytics let us track every conversation in one place. And when a human touch is needed, jumping into a live chat takes no effort at all. It's like having a knowledgeable sales assistant and support team working 24/7 - we couldn't be happier.

Alex S.

Alex S.

E-Commerce Director

HookandLoop.com

Frequently Asked Questions

Got questions? We've got answers! Find everything you need to know about ELX Chatbot below.

Connecting requires signing in with your Meta account and selecting the business accounts you manage.

Yes. Sign in with each Meta account and select the business accounts you want the chatbot to answer.

Yes. Connect every Instagram business account you manage from the same workspace.

Yes. Each account has its own toggle — turning AI off on one does not affect the others.

Yes. Every conversation appears in your inbox. Join any thread whenever a human should step in.

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Ready to Let AI Answer Your DMs?

Connect your Instagram account in minutes and start answering every message automatically.