AI Chatbot for Ecommerce Sales and Customer Support
ELX Chatbot is an AI chatbot for ecommerce stores designed to increase sales and automate customer support. It connects directly to your online store, learns your product catalogue and FAQs, and helps shoppers find what they need in seconds. The chatbot answers common questions about delivery, returns, sizing, and availability without waiting for a human agent.
Built for Shopify, Adobe Commerce, WooCommerce, and BigCommerce, ELX Chatbot works 24 hours a day to guide customers through their buying journey. It recommends relevant products, tracks orders in real time, and hands conversations to your team whenever personal support is required. Explore all available capabilities on our features page.
Increase Conversions with Intelligent Product Recommendations
The chatbot understands customer intent and suggests products based on needs, budget, and preferences. Shoppers receive instant guidance instead of leaving your site to search elsewhere.
By guiding customers in real time, the chatbot reduces friction and improves conversion rates. For pricing details and available plans, visit pricing.
Reduce Support Tickets with Automated Responses
Up to 70 percent of customer questions are repetitive. ELX Chatbot answers FAQs automatically, so your support team can focus on complex and high-value conversations.
Learn more about common customer scenarios in our FAQ's section.
Built for Leading Ecommerce Platforms
Built for Shopify, Adobe Commerce, WooCommerce, and BigCommerce, ELX Chatbot works 24 hours a day to guide customers through their buying journey. It recommends relevant products, tracks orders in real time, and hands conversations to your team whenever personal support is required.
The installation process is simple, allowing stores to connect and sync product data within minutes. If you run a Shopify store, explore our shopify integration page.
Designed for Specific Ecommerce Industries
Different industries have unique support needs. Fashion and apparel stores, for example, often handle sizing questions and return requests.
ELX Chatbot adapts to these industry-specific requirements. See how it supports apparel brands on our fashion-and-apparel page.
Improve Customer Experience
Customers receive immediate responses in their preferred language. The chatbot never sleeps, ensuring every visitor gets help, even outside office hours.
This makes it particularly powerful for growing ecommerce brands expanding globally.
Trusted by Ecommerce Teams
ELX Chatbot is built by ecommerce specialists who understand conversion optimisation and customer support. The platform is secure, GDPR-aware, and designed to scale from small stores to global brands.
