AI Assistant for BigCommerce

The Best AI Chatbot for BigCommerce Stores

Customers expect instant answers, whether they are browsing products, comparing options, or tracking an order. Without fast responses, they may leave without making a purchase.

AI-Powered Customer Support to Boost Sales and Reduce Support Costs

Syncs with your product catalogue

Recommends products based on customer preferences.

Handles order status inquiries instantly

Reduces post-purchase support workload.

Answers FAQs 24/7

No more repetitive questions about shipping, returns, or stock availability.

Allows seamless human handoff

Your support team can take over chats only when necessary.

How to Connect Your Store to ELX Chatbot

Get started today with a flexible XML feed setup, FAQ upload, and order API integration.

Set Up Your Product Feed

Add Your Store’s Product Feed

From your chatbot admin dashboard, download our pre-formatted XML template. Fill in your product catalog, including titles, descriptions, prices, images, and product URLs. Once ready, upload your feed link or paste the hosted feed URL back into the dashboard.

This allows the chatbot to automatically access and recommend your products in real-time.

Add FAQs & Train the Bot

Upload FAQs or Add FAQ Links

Help ELX Chatbot answer your most common customer questions. You can either paste your existing FAQ page URL, upload a file, or manually add entries via the dashboard.

You can also fine-tune how your bot responds by adding custom FAQ entries and training the assistant on your unique answers and tone.

Order Status API Integration

Connect Your Order Status API

To let customers check order status in real time, simply provide your order API endpoint. Define the order data parameters and expected response format (e.g. order ID, shipping status, carrier link).

ELX Chatbot will use this to fetch live updates and provide accurate, automated post-purchase support.