General
ELX Chatbot is an AI-powered conversational assistant designed for eCommerce brands. It helps automate support, recommend products, track orders, and increase conversions through smart, personalized interactions.
You can integrate ELX Chatbot in minutes using our simple script. We support Shopify, WooCommerce, Adobe Commerce, and custom setups.
Yes! We offer a 15-days free trial with full access to core features. No credit card required.
Not at all! ELX is designed for ease of use. Set up, customize, and manage the chatbot from a simple, no-code dashboard.
Features & Customization
Absolutely. From bot name and avatar to colors, tone, and welcome message — everything is customizable.
It can handle order tracking, product recommendations, FAQs, returns, and more — plus, you can train it for custom use cases.
Yes. The AI gets smarter with every conversation, improving responses based on user behavior and feedback.
Yes. All chat sessions are saved and accessible through your admin dashboard, with powerful insights on customer interactions and satisfaction.
Integrations
ELX integrates seamlessly with Shopify, WooCommerce, Adobe Commerce, BigCommerce, and other custom platforms.
Yes. We support integrations with HubSpot, Mailchimp, Klaviyo, and Zapier to connect with hundreds of other tools.
Enterprise users can request access to our API and Webhooks for deeper customization and automation.
Multichannel support is available — you can connect Messenger, WhatsApp (via API), and even live chat tools.
Use Cases
While built for eCommerce, ELX is used in healthcare, beauty, SaaS, education, and service industries to assist with queries, bookings, and lead generation.
ELX can answer FAQs, assist patients in finding products or services, and guide them through pre-set questions with AI sensitivity and disclaimers.
Yes! Use ELX to recommend products, upsell bundles, provide skin or style suggestions, and assist with order queries.
Definitely. ELX captures leads, qualifies them, and routes them to your sales team automatically.
Analytics & Dashboard
Yes. The dashboard shows total sessions, unique users, customer satisfaction, top queries, conversion rates, and more.
Yes. Admins get insight into what users are asking about (like orders), and which links or CTAs are getting clicks.
Yes, based on IP or email, ELX tracks how many unique users have chatted with your bot.
Plans & Billing
We have Starter, Pro, and Enterprise tiers to fit businesses of all sizes. Visit our Pricing Page for a detailed comparison.
You’ll be prompted to select a plan. If no plan is chosen, your chatbot will be paused until you upgrade.
Yes. Once your included message limit is reached, you’ll enter pay-per-use mode unless disabled in your dashboard.
Of course. You can change plans anytime from your billing settings.
Support & Security
We offer 24/7 support via live chat, email, and a detailed help center.
Yes. We follow industry-standard encryption and data protection protocols to ensure your customer data is safe.
Yes. For Pro and Enterprise users, we provide guided onboarding and personalized setup support.
Currently, ELX supports English and selected language. More are coming soon.
