This Privacy Policy explains how ELXChatBot.ai ("we", "our", "us") collects, uses, stores, and protects personal data when you use our website, products, or services (the "Service"). This policy applies to individuals in the United Kingdom, the European Economic Area, the United States, and any other region where we operate.
By accessing or using the Service, you consent to the practices described in this Privacy Policy.
1. Who We Are
ELXChatBot.ai (part of EchoLogyx Ltd, Registration number 11338720, Registered in England, United Kingdom) provides AI powered chatbot solutions for online businesses. Our services include automated product recommendations, customer support automation, order status lookup features, and other conversational tools.
If you have questions about your personal data, you can contact us at:
Email: support@elxchatbot.ai
Website: https://www.elxchatbot.ai
If required by law, we may appoint a Data Protection Officer or a representative in the UK or EU. Such details will be made available upon request.
2. Data We Collect
We collect information directly from you, automatically when you use our Service, or through integrations with third party platforms.
2.1 Information You Provide
This may include:
- Account registration details such as your name, email address, password, company name, and billing details
- Information entered into the chatbot by you or your customers
- Messages, queries, and conversation transcripts
- Data you upload including product information, FAQs, or configuration files
- Support requests or communications with our team
2.2 Automatically Collected Data
This may include:
- IP address
- Browser type
- Device information
- Usage logs
- Cookies and tracking technologies
- Interaction details with the chatbot
2.3 Data from Third Party Integrations
If you connect the Service to an eCommerce or CRM platform such as Shopify, Magento, WooCommerce, or BigCommerce, we may receive:
- Product information
- Order status data
- Customer profiles (as permitted by that platform)
- Inventory and pricing details
We only access the information required to operate the Service
2.4 Sensitive and Special Category Data
We do not intentionally request or collect special category data.
However, because our AI chatbot processes free form user input, it may receive sensitive information provided voluntarily by users.
We do not use such data for profiling beyond what is necessary to operate the Service and respond to user requests. We take appropriate steps to limit storage, restrict access, and maintain security for any sensitive data processed by the Service.
3. How We Use Personal Data
We use personal data for the following purposes:
- To provide, maintain, and improve the Service
- To authenticate users and manage accounts
- To deliver AI generated responses and product recommendations
- To process payments and manage subscriptions
- To integrate with third party platforms at your request
- To provide customer support and technical assistance
- To send operational notices or service updates
- To analyze service performance and improve product features
- To comply with legal obligations
We do not sell personal data.
4. Legal Bases for Processing (GDPR and UK GDPR)
Where GDPR or UK GDPR applies, we process personal data based on one or more of the following legal grounds:
- Contract performance
When processing is necessary to provide the Service you requested. - Legitimate interests
For service improvement, fraud prevention, analytics, and security, provided these interests do not override your rights. - Consent
When required for cookies, marketing communications, or optional features. - Legal obligation
Where we must retain or disclose data for compliance or regulatory reasons.
5. Your Rights (GDPR and UK GDPR)
Depending on your location, you may have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Port your data to another provider
- Withdraw consent where applicable
- Lodge a complaint with your data protection authority
We will respond to all requests in accordance with applicable laws.
6. Rights for California Residents (CCPA and CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information
- Request correction of inaccurate information
- Limit the use of sensitive information
- Non discrimination for exercising your privacy rights
ELXChatBot.ai does not sell personal information.
To exercise CCPA or CPRA rights, contact us at the email above.
7. Data Retention
We retain personal data only for as long as necessary to provide the Service or as required by law.
- Chat transcripts may be stored to improve functionality, unless you request deletion or enable settings that limit retention
- Account data is stored while your subscription is active
- Deleted accounts will have data removed within a reasonable retention period
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Track usage and performance
- Enable login and session management
- Support analytics and security
You may manage cookie preferences through your browser or through our cookie banner if available.
9. Data Sharing and Third Parties
We may share personal data with:
- Hosting and cloud providers
- Payment processors
- Analytics providers
- Customer support tools
- Third party eCommerce platforms you choose to connect
- Legal authorities when required
We never sell personal data.
All third parties are required to follow strong privacy and security standards.
10. International Data Transfers
Your data may be transferred and stored outside your country, including in the United States and European Economic Area.
When we transfer data internationally, we use one or more of the following safeguards:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Contractual protections aligned with GDPR and UK GDPR
11. Data Security
We implement technical and organizational measures to protect your data including:
- Encryption
- Access control
- Monitoring and logging
- Regular security assessments
No method of transmission is fully secure and we cannot guarantee absolute protection, but we follow industry best practices.
12. Children's Privacy
The Service is not intended for children under the age of 16.
We do not knowingly collect personal data from children. If we learn that data has been collected from a child, we will delete it.
13. AI Transparency
Our service uses artificial intelligence to process user inputs and generate responses.
AI generated content may not always be accurate. Users should not submit sensitive, confidential, or personal information unless necessary.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on this page with the updated date.
Continued use of the Service after changes means you accept the updated policy.
15. Contact Us
If you have questions or would like to exercise your privacy rights, contact us at:
ELXChatBot.ai
Email: support@elxchatbot.ai
Website: https://www.elxchatbot.ai