Higher Conversion. Faster Response Time.
Everything you need to support customers and sell more automatically.
Smart Live Chat
Answer customer questions instantly on your storefront, 24/7.
Smart Product Understanding
ELX Chatbot understands your products, variants, and availability.
Instant Customer Answers
Respond to FAQs, order queries, and product questions in real-time.
Multilingual Support
Support global customers with automatic language detection.
Seamless Human Handoff
Switch to human support agents without breaking the conversation.
Performance Insights
Track conversations, resolution rates, and customer engagement.
How to Connect Your Store to ELX Chatbot
Get started today with a flexible XML feed setup, FAQ upload, and order API integration.
Add Your Store’s Product Feed
From your chatbot admin dashboard, download our pre-formatted XML template. Fill in your product catalog, including titles, descriptions, prices, images, and product URLs. Once ready, upload your feed link or paste the hosted feed URL back into the dashboard.
This allows the chatbot to automatically access and recommend your products in real-time.
Upload FAQs or Add FAQ Links
Help ELX Chatbot answer your most common customer questions. You can either paste your existing FAQ page URL, upload a file, or manually add entries via the dashboard.
You can also fine-tune how your bot responds by adding custom FAQ entries and training the assistant on your unique answers and tone.
Connect Your Order Status API
To let customers check order status in real time, simply provide your order API endpoint. Define the order data parameters and expected response format (e.g. order ID, shipping status, carrier link).
ELX Chatbot will use this to fetch live updates and provide accurate, automated post-purchase support.
Seamless Adobe Commerce Integration
Unlike generic chatbots, it directly connects with your store’s data, ensuring a powerful, automated customer experience.
Seamless Integration
Connect with your favorite eCommerce platforms, CRMs, and marketing tools
Automatic Product Sync
The chatbot pulls product details, allowing real-time recommendations.
Multi-Language AI
Automatically detects and responds in your customer’s preferred language.
Order Tracking Integration
Customers can ask, “Where is my order?” and receive instant updates.
Built-In FAQ Automation
ELX Chatbot reads your FAQ pages and provides accurate, automated responses.
Proven Impact of AI Chatbots for Adobe Commerce
Reduce Support Inquiries
Increase In Conversion Rates
Reduction Customer Complaints.
