When is a contact created?

A contact is created the moment a visitor submits their name and email in the chat widget. If a matching contact already exists in HubSpot, ELX Chatbot updates that record instead of creating a duplicate.

When does the transcript appear?

The full conversation transcript is attached to the HubSpot contact timeline as a note as soon as the chat session ends. It includes the session ID, start time, bot name, and the complete message history.

What if the visitor is already in my HubSpot?

ELX Chatbot matches returning visitors to their existing HubSpot contact by email. Instead of creating a duplicate, it appends the new conversation transcript as a note on the existing record, keeping your CRM clean.

What exactly gets saved to the contact?

Each HubSpot contact created by ELX Chatbot includes the visitor name, email, session ID, session start time, bot name, and the complete chat transcript logged as a timeline note — everything your team needs to understand the conversation at a glance.

Can I disconnect HubSpot?

Yes. You can disconnect or reconnect the HubSpot integration at any time from your ELX Chatbot settings. Disconnecting stops new contacts from being created but does not affect any existing records or previous transcripts already saved in HubSpot.

HubSpot Integration | ELX Chatbot CRM Automation for Ecommerce

Name: ELX Chatbot
Availability: InStock
Rating: 4.8 (127 reviews)
Author: ELX Chatbot

Trusted by Leading Brands Worldwide,
Turning Customer Conversations into Revenue

ELX Chatbot logging full conversation transcripts to HubSpot contact timelines

Every conversation captured, without typing a thing.

ELX Chatbot handles repetitive questions automatically. The moment a visitor shares their details, they appear in HubSpot as a contact — and when the chat ends, the full transcript lands on their timeline. Nothing to copy, nothing to paste, nothing forgotten.

HubSpot contact created for every visitor
The full conversation logged to their timeline as a note
Returning visitors matched to their existing record
Your team picks up with the whole story already there

100%

Conversations logged automatically

24/7

Leads captured, even out of hours

Zero

Manual data entry

Everything You Need to Turn Chats
Into Contacts in HubSpot

ELX Chatbot resolves repetitive questions on its own, and writes every conversation into HubSpot so your team never rebuilds context by hand.

Instant AI responses

Answer customer questions on your storefront, 24/7.

Auto contact creation

Every visitor becomes a HubSpot contact.

Full transcript logged

Conversation lands on the contact's timeline as a note.

No duplicate records

Returning visitors are matched to existing contact.

Session details attached

Each note have session ID, start time and bot name.

Multilingual support

Detect and respond in your customers' language.

Full Control, Anytime

Disconnect or reconnect whenever you need.

No workflow disruption

Your team keeps working in HubSpot exactly as they do.

Keep your team in HubSpot.

Add AI automation. No new tools to learn.

Add AI automation.

No new tools to learn.

Connect HubSpot in Minutes, Not Hours

Connecting ELX Chatbot to HubSpot takes just a few simple steps. No custom development, APIs, or complicated configuration required.

Create Account

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Connect HubSpot

Authorize ELX Chatbot in your HubSpot account and choose portal to receives your contacts.

Connect HubSpot

Authorize ELX Chatbot in your HubSpot account and choose portal to receives your contacts.

Customize and Launch

Personalize appearance and behavior, then launch it to start capturing leads.

Customize and Launch

Personalize appearance and behavior, then launch it to start capturing leads.

See How ELX Chatbot Works with HubSpot

Follow a real customer conversation from the first message to the contact record — created, matched and logged without anyone lifting a finger.

A visitor starts chatting

Customers opens the chat and shares their name and email to begin.

ELX AI Chatbot answers

Resolves the question on its own, using your product and support knowledge.

A contact appears in HubSpot

The visitor is created as a new contact — or matched to their existing record.

The transcript lands on the timeline

The full conversation is attached as a note, ready whenever you open it.

A visitor starts chatting

Customers opens the chat and shares their name and email to begin.

ELX AI Chatbot answers

Resolves the question on its own, using your product and support knowledge.

A contact appears in HubSpot

The visitor is created as a new contact — or matched to their existing record.

The transcript lands on the timeline

The full conversation is attached as a note, ready whenever you open it.

A visitor starts chatting

Customers opens the chat and shares their name and email to begin.

ELX AI Chatbot answers

Resolves the question on its own, using your product and support knowledge.

A contact appears in HubSpot

The visitor is created as a new contact — or matched to their existing record.

The transcript lands on the timeline

The full conversation is attached as a note, ready whenever you open it.

Every conversation on the record — and nobody on your team ever types a lead in by hand.

What Our Customers Say

Trusted by brands worldwide, ELX Chatbot helps businesses engage, support, and convert customers seamlessly

The time and effort their team invests is second to none

ELX Chatbot has been a fantastic product to work with. Setup is simple and easy to follow, automatically syncing your stores product base for use by the bot. The backend allows for flexibility in design and functionality. Your bot can be easily trained and tested to make sure you are getting the right responses out of the chat. If something isn't available or working quite right, their expert team is always available, taking your ideas into consideration and implementing changes or fixes with ease. The amount of time and effort their team is willing to invest in your business's needs is second to none. I recommend this app to anyone looking for an entry point into hosting your own live chat in tandem with automatic replies.

Peter U.

Director of Website

petroleumservicecompany.com

The customer service has been exceptional from day one

We've been using ELX Chatbot for the past six months, and it has been a great addition to our website. The team has been incredibly helpful throughout the onboarding process and provided excellent guidance in training and optimizing our chatbot. The chatbot has been a great tool for assisting our customers with their questions, helping them find the right products on our website, and improving the efficiency of our customer support. The customer service has been exceptional from day one. The team is always responsive, knowledgeable, and genuinely interested in helping us get the most out of the chatbot. We highly recommend ELX Chatbot to any business looking for an AI chatbot backed by outstanding support.

N.T.

Customer Experience

cocoweb.com

ELX Chatbot has completely transformed how we support our customers

We're now able to offer 24/7 assistance, answering both simple and in-depth product questions - even while we're offline. Customers are getting the information they need instantly, which means more confident buying decisions and fewer missed opportunities. The seamless integration with our site search has made the experience even more intuitive. On top of that, their intuitive dashboard and analytics let us track every conversation in one place. And when a human touch is needed, jumping into a live chat takes no effort at all. It's like having a knowledgeable sales assistant and support team working 24/7 - we couldn't be happier.

Alex S.

E-Commerce Director

hookandloop.com

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

Frequently Asked Questions

Got questions? We've got answers! Find everything you need to know about ELX Chatbot below.

ELX Chatbot resolves routine customer questions automatically. When a visitor shares their details, they're created in HubSpot as a contact — and when the conversation ends, the full transcript is attached to their timeline as a note. Your team opens the record and sees exactly what was discussed.

See All FAQs

Ready to Turn Chats Into Contacts?

Deploy ELX Chatbot in minutes and let every conversation build your pipeline in HubSpot, automatically.

Start Free Trial Book a Demo

Free trial available

No credit card required

Cancel anytime

Every Conversation.Straight Into HubSpot.

Every conversation captured, without typing a thing.

Everything You Need to Turn Chats Into Contacts in HubSpot

Instant AI responses

Auto contact creation

Full transcript logged

No duplicate records

Session details attached

Multilingual support

Full Control, Anytime

No workflow disruption

Connect HubSpot in Minutes, Not Hours

Create Account

Create Account

Install on Your Website

Install on Your Website

Connect HubSpot

Connect HubSpot

Customize and Launch

Customize and Launch

See How ELX Chatbot Works with HubSpot

A visitor starts chatting

ELX AI Chatbot answers

A contact appears in HubSpot

The transcript lands on the timeline

A visitor starts chatting

ELX AI Chatbot answers

A contact appears in HubSpot

The transcript lands on the timeline

A visitor starts chatting

ELX AI Chatbot answers

A contact appears in HubSpot

The transcript lands on the timeline

What Our Customers Say

The customer service has been exceptional from day one

Frequently Asked Questions

Ready to Turn Chats Into Contacts?

Every Conversation.
Straight Into HubSpot.

Everything You Need to Turn Chats
Into Contacts in HubSpot