Do I need to replace Gorgias to use ELX Chatbot?

No. ELX Chatbot works alongside Gorgias. Keep your existing workspace, automations, and agent workflows. ELX handles repetitive storefront conversations first, then hands off to Gorgias only when a human is needed.

What types of customer questions can ELX Chatbot handle?

ELX Chatbot can resolve common ecommerce questions such as order status, shipping, returns, product details, sizing, and FAQs. Complex or sensitive issues are escalated to your Gorgias team with the full conversation attached.

What happens when the AI can't answer a customer?

ELX Chatbot creates a Gorgias ticket and notifies your agents. The complete chat history, customer details, and order context are included so the customer never has to repeat themselves.

How long does it take to connect ELX Chatbot with Gorgias?

Most teams connect Gorgias in minutes. Create your ELX Chatbot account, install the widget on your store, connect your Gorgias workspace, then customize appearance and launch.

Gorgias Integration | ELX Chatbot Helpdesk Handoff for Ecommerce

Name: ELX Chatbot
Availability: InStock
Rating: 4.8 (127 reviews)
Author: ELX Chatbot

Trusted by Leading Brands Worldwide,
Turning Customer Conversations into Revenue

ELX Chatbot working alongside Gorgias tickets and order context

Continue using Gorgias. Automate the repetitive work.

ELX Chatbot works alongside Gorgias — resolving repetitive questions automatically, escalating complex ones with full context, and keeping every integration in sync.

Keep your existing Gorgias workspace
Resolve repetitive questions automatically
Escalate only when a human is needed
Preserve the complete conversation history

70%

Fewer repetitive tickets

24/7

AI handling common questions

100%

Conversation context preserved

Everything You Need to
Supercharge Gorgias with AI

Combine intelligent automation with your existing Gorgias workflow. ELX resolves repetitive questions, preserves customer context, and brings your team in only when needed.

Instant AI responses

Answer customer questions on your storefront 24/7.

Intelligent ticket creation

Auto-generate tickets only when assistance is required.

Smart human handoff

Switch to a human without breaking the conversation.

Customer context sync

Order, customer, and product data synced in real-time.

Multilingual support

Detect and respond in your customer's language auto.

Real-time notifications

Notify agents the moment a ticket needs their attention.

Performance insights

Track conversations, resolution rates, and goals.

No workflow disruption

Keep working exactly as you do today, zero disruptions.

Keep your existing Gorgias workflow.

Add AI automation. No retraining required.

Add AI automation.

No retraining required.

Connect Gorgias in Minutes, Not Days

Integrating ELX Chatbot with your existing Gorgias workspace takes just a few simple steps. No custom development, APIs or complicated configuration required.

Create Account

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Connect Gorgias

Connect your Gorgias workspace to sync support conversations and automate AI responses.

Connect Gorgias

Connect your Gorgias workspace to sync support conversations and automate AI responses.

Customize and Launch

Personalize appearance and behavior, then launch it to start supporting customers.

Customize and Launch

Personalize appearance and behavior, then launch it to start supporting customers.

See How ELX Chatbot Works with Gorgias

Follow a real customer conversation from start to finish. ELX resolves routine questions automatically, while Gorgias takes over only when human support is needed.

Customer asks

A customer starts a conversation in your store chat.

ELX AI Chatbot understands

Detects intent and retrieves the right information in seconds.

Answers or hands off

Prepares the conversation for your team when needed.

Gorgias takes over

A support ticket is created with the full conversation.

Customer asks

A customer starts a conversation in your store chat.

ELX AI Chatbot understands

Detects intent and retrieves the right information in seconds.

Answers or hands off

Prepares the conversation for your team when needed.

Gorgias takes over

A support ticket is created with the full conversation.

Customer asks

A customer starts a conversation in your store chat.

ELX AI Chatbot understands

Detects intent and retrieves the right information in seconds.

Answers or hands off

Prepares the conversation for your team when needed.

Gorgias takes over

A support ticket is created with the full conversation.

ELX resolves the routine on its own — Gorgias is where your team picks up the rest, with nothing lost.

What Our Customers Say

Trusted by brands worldwide, ELX Chatbot helps businesses engage, support, and convert customers seamlessly

The time and effort their team invests is second to none

ELX Chatbot has been a fantastic product to work with. Setup is simple and easy to follow, automatically syncing your stores product base for use by the bot. The backend allows for flexibility in design and functionality. Your bot can be easily trained and tested to make sure you are getting the right responses out of the chat. If something isn't available or working quite right, their expert team is always available, taking your ideas into consideration and implementing changes or fixes with ease. The amount of time and effort their team is willing to invest in your business's needs is second to none. I recommend this app to anyone looking for an entry point into hosting your own live chat in tandem with automatic replies.

Peter U.

Director of Website

petroleumservicecompany.com

The customer service has been exceptional from day one

We've been using ELX Chatbot for the past six months, and it has been a great addition to our website. The team has been incredibly helpful throughout the onboarding process and provided excellent guidance in training and optimizing our chatbot. The chatbot has been a great tool for assisting our customers with their questions, helping them find the right products on our website, and improving the efficiency of our customer support. The customer service has been exceptional from day one. The team is always responsive, knowledgeable, and genuinely interested in helping us get the most out of the chatbot. We highly recommend ELX Chatbot to any business looking for an AI chatbot backed by outstanding support.

N.T.

Customer Experience

cocoweb.com

ELX Chatbot has completely transformed how we support our customers

We're now able to offer 24/7 assistance, answering both simple and in-depth product questions - even while we're offline. Customers are getting the information they need instantly, which means more confident buying decisions and fewer missed opportunities. The seamless integration with our site search has made the experience even more intuitive. On top of that, their intuitive dashboard and analytics let us track every conversation in one place. And when a human touch is needed, jumping into a live chat takes no effort at all. It's like having a knowledgeable sales assistant and support team working 24/7 - we couldn't be happier.

Alex S.

E-Commerce Director

hookandloop.com

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

Frequently Asked Questions

Got questions? We've got answers! Find everything you need to know about ELX Chatbot below.

ELX AI integrates seamlessly with your existing Gorgias workflow, automatically answering repetitive customer questions, recommending products, tracking orders, and escalating conversations to your support agents whenever human assistance is needed. Your team continues managing tickets inside Gorgias without changing their workflow.

See All FAQs

Ready to Make Gorgias Smarter?

Deploy ELX Chatbot in minutes and start resolving more conversations without growing your support team.

Start Free Trial Book a Demo

Free trial available

No credit card required

Cancel anytime

Keep Gorgias.Add AI Chatbot.

Continue using Gorgias. Automate the repetitive work.

Everything You Need to Supercharge Gorgias with AI

Instant AI responses

Intelligent ticket creation

Smart human handoff

Customer context sync

Multilingual support

Real-time notifications

Performance insights

No workflow disruption

Connect Gorgias in Minutes, Not Days

Create Account

Create Account

Install on Your Website

Install on Your Website

Connect Gorgias

Connect Gorgias

Customize and Launch

Customize and Launch

See How ELX Chatbot Works with Gorgias

Customer asks

ELX AI Chatbot understands

Answers or hands off

Gorgias takes over

Customer asks

ELX AI Chatbot understands

Answers or hands off

Gorgias takes over

Customer asks

ELX AI Chatbot understands

Answers or hands off

Gorgias takes over

What Our Customers Say

The customer service has been exceptional from day one

Frequently Asked Questions

Ready to Make Gorgias Smarter?

Keep Gorgias.
Add AI Chatbot.

Everything You Need to
Supercharge Gorgias with AI