Built for custom domain users badge iconBuilt for custom domain users

Support Emails.
Answered Automatically.

ELX Chatbot already answers questions on your storefront. And now it answers your email too — from your own domain, using the knowledge you've already trained it on.

ELX AI Chatbot answering support emails automatically from custom domain
No code required
Your own domain
Replies 24/7

Trusted by Leading Brands Worldwide, Turning Customer Conversations into Revenue

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  • Chinti & Parker logo
  • Cocoweb logo
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ELX Chatbot managing support inbox and answering customer emails from custom domain

Same chatbot, now answering your inbox.

Your customers keep emailing the address they always have. ELX Chatbot reads what they send, answers from your own domain, and passes anything complex to your team — the same way it already does in chat.

  • Support emails answered without anyone opening the inbox
  • The same knowledge base as your chat widget
  • Replies sent from your own domain, fully authenticated
  • Anything complex handed straight to your team

24/7

Emails answered outside office hrs.

One AI

Handling both chat and email

Zero inbox monitoring

Zero

Inbox monitoring for your team

Everything You Need to Send From Your Own Domain

ELX Chatbot handles customer questions on its own, and every email it sends looks like it came from your team — because it did.

Your inbox, answered

Support emails get the same instant replies as chatbot.

Sent from your domain

Replies come from your address, never a shared one.

Records generated

SPF, DKIM, DMARC and MX, ready to paste in.

Verified automatically

We check your DNS and update each status.

Know what's failing

Every record shows statuses, so no guesswork.

Guides for your provider

Cloudflare, GoDaddy, Route 53 and more.

Speaks their language

Detects and replies in the customer's own language.

Nothing new to learn

Customers email the address they've always used.

ELX Chatbot
+
Custom Email

Keep your support address.

Add AI automation.

Connect Your Domain in Four Simple Steps

No custom development or APIs — just three fields and a set of DNS records we generate for you. Most domains verify within the hour.

1

Create Account

Sign up, create your chatbot workspace, and complete the initial setup in just a few clicks.

Create Account mockup
2

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Install on Your Website mockup
3

Add your domain

Enter your domain, support email and sender name, then generate your DNS records.

Add your domain mockup
4

Paste the records & verify

Add them to your DNS provider, we check automatically and mark each one verified.

Paste the records & verify mockup

See How ELX Chatbot Answers Your Support Email

Follow one support email from a customer's outbox to an answer — without anyone on your team opening it.

Customer emails support

They use the address they already know. Nothing changes on their side.

Customer emails support mockup

ELX Chatbot understands it

The same AI and the same knowledge base that powers your chat widget.

ELX Chatbot understands it mockup

A reply goes out

Sent from your own domain, authenticated so it lands in the inbox.

A reply goes out mockup

Anything complex reaches the team

Complex emails are handed off, exactly as they are in chat.

Anything complex reaches the team mockup

One AI across chat and email — and your team only handles what actually needs them.

What Our Customers SayHeading decoration

Trusted by brands worldwide, ELX Chatbot helps businesses engage, support, and convert customers seamlessly

The time and effort their team invests is second to none

ELX Chatbot has been a fantastic product to work with. Setup is simple and easy to follow, automatically syncing your stores product base for use by the bot. The backend allows for flexibility in design and functionality. Your bot can be easily trained and tested to make sure you are getting the right responses out of the chat. If something isn't available or working quite right, their expert team is always available, taking your ideas into consideration and implementing changes or fixes with ease. The amount of time and effort their team is willing to invest in your business's needs is second to none. I recommend this app to anyone looking for an entry point into hosting your own live chat in tandem with automatic replies.

PU

Peter U.

Director of Website

Petroleum Service Company

The customer service has been exceptional from day one

We've been using ELX Chatbot for the past six months, and it has been a great addition to our website. The team at ELX Chatbot has been incredibly helpful throughout the onboarding process and provided excellent guidance in training and optimizing our chatbot. The chatbot has been a great tool for assisting our customers with their questions, helping them find the right products on our website, and improving the efficiency of our customer support. The customer service has been exceptional from day one. The team is always responsive, knowledgeable, and genuinely interested in helping us get the most out of the chatbot. We highly recommend ELX Chatbot to any business looking for an AI chatbot backed by outstanding support.

NT

N. T.

Customer experience

Cocoweb.com

ELX Chatbot has completely transformed how we support our customers

We're now able to offer 24/7 assistance, answering both simple and in-depth product questions - even while we're offline. Customers are getting the information they need instantly, which means more confident buying decisions and fewer missed opportunities. The seamless integration with our site search has made the experience even more intuitive. On top of that, their intuitive dashboard and analytics let us track every conversation in one place. And when a human touch is needed, jumping into a live chat takes no effort at all. It's like having a knowledgeable sales assistant and support team working 24/7 - we couldn't be happier.

Alex S.

Alex S.

E-Commerce Director

HookandLoop.com

Frequently Asked Questions

Got questions? We've got answers! Find everything you need to know about ELX Chatbot below.

It answers what it can from your knowledge base. Anything it can't resolve is passed to your team, the same way handoff works in chat.

No. ELX Chatbot connects alongside your existing email system. Your team can continue sending and receiving emails exactly as they do today.

Responses are written naturally and sent directly from your support address. You can choose whether to disclose that replies are AI-assisted or keep the tone indistinguishable from your team.

Our dashboard pinpoints the exact DNS record causing the issue with clear instructions on how to resolve it with your specific domain provider.

Not at all. Setup takes just a few minutes — simply copy and paste the generated DNS records into your domain registrar, and we verify everything automatically.

Yes. You have full control from your dashboard to update DNS settings, switch support addresses, or disconnect your custom domain anytime with zero downtime.

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Ready to Let AI Answer Your Inbox?

Deploy ELX Chatbot in minutes and make every email it sends look exactly like it came from your team.