Built for Slack users badge iconBuilt for Slack users

Real-Time Alerts.
Right in Slack.

ELX Chatbot resolves routine questions on its own & posts to Slack the moment a new conversation starts or a customer needs a human.

ELX AI Chatbot sending a support alert to Slack with full conversation context
No code required
Choose channel
ElectricLive in minutes

Trusted by Leading Brands Worldwide, Turning Customer Conversations into Revenue

  • Hook and Loop logo
  • Chinti & Parker logo
  • Cocoweb logo
  • Electric Ride On Cars logo
  • Zuko logo
  • Sanoblasting logo
  • PSC logo
  • JMAC logo
  • C2O logo
  • Gesta logo
ELX Chatbot working alongside Slack notifications and conversation context

Stay in the loop, without the dashboard.

ELX Chatbot handles repetitive questions automatically. Slack gets a message the moment a new conversation starts, and again if a customer needs a real person — so your team is always aware, right where they already work.

  • Get notified the moment a conversation starts
  • Resolve repetitive questions automatically
  • Know instantly when a human is needed
  • Choose which channel gets the alerts
Fewer repetitive tickets

70%

Fewer repetitive tickets

24/7

Alerts whether you're online or not

Turn alerts on or off

1-click

Turn alerts on or off, anytime

Everything You Need to Stay in the Loop with Slack

ELX Chatbot resolves repetitive questions on its own, and posts to Slack the moment a new conversation starts or a customer needs a human — so your team stays in the loop without leaving Slack.

Instant AI responses

Answer customer questions on your storefront, 24/7.

New Conversation Alerts

Know the moment a customer starts chatting.

Human-Needed Alerts

Instant a conversation needs assistance, you get pinged.

Choose Your Channel

Route alerts to #support or wherever your team wants.

Multilingual support

Detect and respond in your customers' language auto.

Full Control, Anytime

Disable, disconnect, or reconnect whenever needed.

Performance insights

Track conversations, resolution rates, and queries.

No workflow disruption

Keep working exactly as you do today, zero disruptions.

ELX Chatbot
+
Slack

Keep your team in Slack.

Add AI automation.

No new tools to learn.

Connect Slack in Minutes, Not Hours

Connecting ELX Chatbot to your Slack workspace takes just a few simple steps. No custom development, APIs, or complicated configuration required.

1

Create Account

Sign up, create your chatbot workspace, and complete the initial setup in just a few clicks.

Create account mockup
2

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Install script mockup
3

Connect Slack

Authorize ELX Chatbot in your Slack workspace and choose the channel where alerts should land.

Connect Slack mockup
4

Customize and Launch

Personalize appearance and behavior, then launch it to start supporting customers.

Appearance settings mockup

See How ELX Chatbot Works with Slack

Follow a real customer conversation from start to finish. Your team gets pinged in Slack the moment a conversation starts — and again if a person is ever needed.

Conversation starts

A customer opens a chat on your store and Slack gets pinged instantly.

Customer chat mockup

ELX AI Chatbot understands

Detects intent and retrieves the right information in seconds.

Order lookup mockup

A harder question comes up

If human assistance is needed, ELX Chatbot hands off to your team.

Handoff message mockup
Slack

Slack gets the alert

A second message lands in your channel — this time, your team is needed.

Slack alert mockup

Every conversation, visible from the start — and your team only needs to act when it matters.

What Our Customers SayHeading decoration

Trusted by brands worldwide, ELX Chatbot helps businesses engage, support, and convert customers seamlessly

The time and effort their team invests is second to none

ELX Chatbot has been a fantastic product to work with. Setup is simple and easy to follow, automatically syncing your stores product base for use by the bot. The backend allows for flexibility in design and functionality. Your bot can be easily trained and tested to make sure you are getting the right responses out of the chat. If something isn't available or working quite right, their expert team is always available, taking your ideas into consideration and implementing changes or fixes with ease. The amount of time and effort their team is willing to invest in your business's needs is second to none. I recommend this app to anyone looking for an entry point into hosting your own live chat in tandem with automatic replies.

PU

Peter U.

Director of Website

Petroleum Service Company

The customer service has been exceptional from day one

We've been using ELX Chatbot for the past six months, and it has been a great addition to our website. The team at ELX Chatbot has been incredibly helpful throughout the onboarding process and provided excellent guidance in training and optimizing our chatbot. The chatbot has been a great tool for assisting our customers with their questions, helping them find the right products on our website, and improving the efficiency of our customer support. The customer service has been exceptional from day one. The team is always responsive, knowledgeable, and genuinely interested in helping us get the most out of the chatbot. We highly recommend ELX Chatbot to any business looking for an AI chatbot backed by outstanding support.

NT

N. T.

Customer experience

Cocoweb.com

ELX Chatbot has completely transformed how we support our customers

We're now able to offer 24/7 assistance, answering both simple and in-depth product questions - even while we're offline. Customers are getting the information they need instantly, which means more confident buying decisions and fewer missed opportunities. The seamless integration with our site search has made the experience even more intuitive. On top of that, their intuitive dashboard and analytics let us track every conversation in one place. And when a human touch is needed, jumping into a live chat takes no effort at all. It's like having a knowledgeable sales assistant and support team working 24/7 - we couldn't be happier.

Alex S.

Alex S.

E-Commerce Director

HookandLoop.com

Frequently Asked Questions

Got questions? We've got answers! Find everything you need to know about ELX Chatbot below.

ELX Chatbot resolves routine customer questions automatically. When a new conversation starts, or when a customer asks for a human, your Slack channel gets an instant alert with the full conversation — so your team always knows what's happening, without checking a dashboard.

ELX Chatbot posts to Slack whenever a new conversation starts and again if a customer needs a human agent, so your team is notified at the moments that matter most.

Yes. You can route alerts to any Slack channel, such as #support, when you connect your workspace, and change it whenever your team structure changes.

Slack notifications are for awareness so your team knows when to jump in. Replies to customers happen from the ELX Chatbot dashboard, where the full conversation and customer context are available.

Yes. You can disable, disconnect, or reconnect the Slack integration anytime from your settings, with no impact on your chatbot or existing conversations.

No. ELX Chatbot connects using a standard Slack incoming webhook, which works on free and paid Slack plans alike.

Chatbot free trialChatbot free trialChatbot free trial

Ready to Stay in the Loop?

Deploy ELX Chatbot in minutes and get instant visibility into every conversation, right in Slack.