What triggers a Slack notification?

ELX Chatbot posts to Slack whenever a new conversation starts and again if a customer needs a human agent, so your team is notified at the moments that matter most.

Can I choose which channel gets alerts?

Yes. You can route alerts to any Slack channel, such as #support, when you connect your workspace, and change it whenever your team structure changes.

Can my team reply to customers from Slack?

Slack notifications are for awareness so your team knows when to jump in. Replies to customers happen from the ELX Chatbot dashboard, where the full conversation and customer context are available.

Can I turn Slack notifications off?

Yes. You can disable, disconnect, or reconnect the Slack integration anytime from your settings, with no impact on your chatbot or existing conversations.

Do I need a paid Slack plan?

No. ELX Chatbot connects using a standard Slack incoming webhook, which works on free and paid Slack plans alike.

Slack Integration | ELX Chatbot Alerts for Ecommerce Teams

Name: ELX Chatbot
Availability: InStock
Rating: 4.8 (127 reviews)
Author: ELX Chatbot

Trusted by Leading Brands Worldwide,
Turning Customer Conversations into Revenue

ELX Chatbot working alongside Slack notifications and conversation context

Stay in the loop,
without the dashboard.

ELX Chatbot handles repetitive questions automatically. Slack gets a message the moment a new conversation starts, and again if a customer needs a real person — so your team is always aware, right where they already work.

Get notified the moment a conversation starts
Resolve repetitive questions automatically
Know instantly when a human is needed
Choose which channel gets the alerts

70%

Fewer repetitive tickets

24/7

Alerts whether you're online or not

1-click

Turn alerts on or off, anytime

Everything You Need to
Stay in the Loop with Slack

ELX Chatbot resolves repetitive questions on its own, and posts to Slack the moment a new conversation starts or a customer needs a human — so your team stays in the loop without leaving Slack.

Instant AI responses

Answer customer questions on your storefront, 24/7.

New Conversation Alerts

Know the moment a customer starts chatting.

Human-Needed Alerts

Instant a conversation needs assistance, you get pinged.

Choose Your Channel

Route alerts to #support or wherever your team wants.

Multilingual support

Detect and respond in your customers' language auto.

Full Control, Anytime

Disable, disconnect, or reconnect whenever needed.

Performance insights

Track conversations, resolution rates, and queries.

No workflow disruption

Keep working exactly as you do today, zero disruptions.

Keep your team in Slack.

Add AI automation. No new tools to learn.

Add AI automation.

No new tools to learn.

Connect Slack in Minutes, Not Hours

Connecting ELX Chatbot to your Slack workspace takes just a few simple steps. No custom development, APIs, or complicated configuration required.

Create Account

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Install on Your Website

Copy your unique chatbot script, add it to your website, and verify the installation in minutes.

Connect Slack

Authorize ELX Chatbot in your Slack workspace and choose the channel where alerts should land.

Connect Slack

Authorize ELX Chatbot in your Slack workspace and choose the channel where alerts should land.

Customize and Launch

Personalize appearance and behavior, then launch it to start supporting customers.

Customize and Launch

Personalize appearance and behavior, then launch it to start supporting customers.

See How ELX Chatbot Works with Slack

Follow a real customer conversation from start to finish. Your team gets pinged in Slack the moment a conversation starts — and again if a person is ever needed.

Conversation starts

A customer opens a chat on your store and Slack gets pinged instantly.

ELX AI Chatbot understands

Detects intent and retrieves the right information in seconds.

A harder question comes up

If human assistance is needed, ELX Chatbot hands off to your team.

Slack gets the alert

A second message lands in your channel — this time, your team is needed.

Conversation starts

A customer opens a chat on your store and Slack gets pinged instantly.

ELX AI Chatbot understands

Detects intent and retrieves the right information in seconds.

A harder question comes up

If human assistance is needed, ELX Chatbot hands off to your team.

Slack gets the alert

A second message lands in your channel — this time, your team is needed.

Conversation starts

A customer opens a chat on your store and Slack gets pinged instantly.

ELX AI Chatbot understands

Detects intent and retrieves the right information in seconds.

A harder question comes up

If human assistance is needed, ELX Chatbot hands off to your team.

Slack gets the alert

A second message lands in your channel — this time, your team is needed.

Every conversation, visible from the start — and your team only needs to act when it matters.

What Our Customers Say

Trusted by brands worldwide, ELX Chatbot helps businesses engage, support, and convert customers seamlessly

The time and effort their team invests is second to none

ELX Chatbot has been a fantastic product to work with. Setup is simple and easy to follow, automatically syncing your stores product base for use by the bot. The backend allows for flexibility in design and functionality. Your bot can be easily trained and tested to make sure you are getting the right responses out of the chat. If something isn't available or working quite right, their expert team is always available, taking your ideas into consideration and implementing changes or fixes with ease. The amount of time and effort their team is willing to invest in your business's needs is second to none. I recommend this app to anyone looking for an entry point into hosting your own live chat in tandem with automatic replies.

Peter U.

Director of Website

petroleumservicecompany.com

The customer service has been exceptional from day one

We've been using ELX Chatbot for the past six months, and it has been a great addition to our website. The team has been incredibly helpful throughout the onboarding process and provided excellent guidance in training and optimizing our chatbot. The chatbot has been a great tool for assisting our customers with their questions, helping them find the right products on our website, and improving the efficiency of our customer support. The customer service has been exceptional from day one. The team is always responsive, knowledgeable, and genuinely interested in helping us get the most out of the chatbot. We highly recommend ELX Chatbot to any business looking for an AI chatbot backed by outstanding support.

N.T.

Customer Experience

cocoweb.com

ELX Chatbot has completely transformed how we support our customers

We're now able to offer 24/7 assistance, answering both simple and in-depth product questions - even while we're offline. Customers are getting the information they need instantly, which means more confident buying decisions and fewer missed opportunities. The seamless integration with our site search has made the experience even more intuitive. On top of that, their intuitive dashboard and analytics let us track every conversation in one place. And when a human touch is needed, jumping into a live chat takes no effort at all. It's like having a knowledgeable sales assistant and support team working 24/7 - we couldn't be happier.

Alex S.

E-Commerce Director

hookandloop.com

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

5.0 on G2 Reviews

5.0 on Shopify App Store

5.0 on BigCommerce

Frequently Asked Questions

Got questions? We've got answers! Find everything you need to know about ELX Chatbot below.

ELX Chatbot resolves routine customer questions automatically. When a new conversation starts, or when a customer asks for a human, your Slack channel gets an instant alert with the full conversation — so your team always knows what's happening, without checking a dashboard.

See All FAQs

Ready to Stay in the Loop?

Deploy ELX Chatbot in minutes and get instant visibility into every conversation, right in Slack.

Start Free Trial Book a Demo

Free trial available

No credit card required

Cancel anytime

Real-Time Alerts.Right in Slack.

Stay in the loop, without the dashboard.

Everything You Need to Stay in the Loop with Slack

Instant AI responses

New Conversation Alerts

Human-Needed Alerts

Choose Your Channel

Multilingual support

Full Control, Anytime

Performance insights

No workflow disruption

Connect Slack in Minutes, Not Hours

Create Account

Create Account

Install on Your Website

Install on Your Website

Connect Slack

Connect Slack

Customize and Launch

Customize and Launch

See How ELX Chatbot Works with Slack

Conversation starts

ELX AI Chatbot understands

A harder question comes up

Slack gets the alert

Conversation starts

ELX AI Chatbot understands

A harder question comes up

Slack gets the alert

Conversation starts

ELX AI Chatbot understands

A harder question comes up

Slack gets the alert

What Our Customers Say

The customer service has been exceptional from day one

Frequently Asked Questions

Ready to Stay in the Loop?

Real-Time Alerts.
Right in Slack.

Stay in the loop,
without the dashboard.

Everything You Need to
Stay in the Loop with Slack